Benjamin
Warren customer
Service
Contact information
Technical Questions:
Email:
support@benjaminwarren.com
CD
Ordering Questions:
Click
Here
for CD BABY's Help
Section
Listening to Sound
Clips on cd baby's
web site
•
If you click the
hi-fi button ( )
- clips play in
regular MP3 (128k)
format, which plays
on all computers,
but needs a fast
connection.
• If you click
the lo-fi button
( ) - clips play
in MP3 or RealAudio,
which some people
have a problem with
because it doesn't
come pre-installed
on most computers,
BUT it does sound
VERY good for people
on slow modems,
who don't want to
wait for long downloads.
• CD Baby're
in the process of
converting years
of our RealAudio
clips over to MP3
clips. If you've
found one with RealAudio,
please bear with
us as CD Baby makes
the change.
CD Baby Money-Back
Guarantee
•
CD Baby knows it's
hard to buy a CD
online that you
haven't heard before.
• But CD Baby
also knows there's
SO much good music
in here that you
will love.
• So CD Baby
will give you a
full money-back
guarantee: If you
don't like a CD,
just return it to
us within 14 days
and CD Baby'll give
you your money back.
• If you pay
by credit card,
CD Baby'll just
put the cost of
that CD back on
to your card.
• Since CD
Baby can't refund
your postage, the
cheapest way to
get a CD back to
us is to just write
"RETURN TO
SENDER" on
the original package,
and drop it in the
mail. It won't cost
you anything.
CD Baby Payment
Options
•
CREDIT CARDS: Visa,
Mastercard, American
Express, Discover
• OTHER: PayPal,
check, money order,
international money
order, cash, chocolate.
• Order online
here, or you can
phone, fax, or mail.
• Phone number:
1-800-448-6369
• Fax number:
(503)296-2370
• To MAIL
your order, please
go through the shopping
cart, and then print
your order form.
Our address is there.
CD Baby Privacy
Policy
•
CD Baby will NEVER
give or sell your
info to any other
company - EVER!
(No not even your
email address!)
• Only the
musician whose CD
you buy will know
who you are.
• If you don't
even want the musician
to know about you,
just say so at the
bottom of your order
form.
Credit Card Security
• CD Baby
don't store your
credit card number
anywhere. When you
type it, the bank
only gives an immediate
response on whether
it was accepted
or not, without
ever showing us
the number. It is
charged and forgotten,
while you watch,
for extra protection.
• Yes this
means you'll have
to type your card
number again when
you return, but
CD Baby hopes you
appreciate the extra
safety and privacy
it gives you.
• NOTE: This
is MUCH safer than
using your credit
card at a restaurant
or gas station,
where you are handing
your card to a stranger
who disappears with
it and comes back
later. At CD Baby,
your credit card
info is never seen
by anyone.
CD Baby - delivery
details
•
In the USA, if you
get one CD, CD Baby
will send it by
first class mail.
Your CD will arrive
in 3-5 days.
• In the USA,
if you get MORE
than one CD, CD
Baby will send it
by PRIORITY mail.
Your CD will arrive
in 2-3 days.
• Outside
of the USA, CD Baby
uses Global Priority
Mail. Sometimes
they take only 2
days! Usually, 5-6
days.
• If it takes
more than a week,
you should slap
your mailman when
he arrives.
CD Baby shipping
chart
• You only
pay what the post
office charges us
- sometimes less!
• INTERNATIONAL?
CD Baby can remove
the plastic "jewelbox"
around the CD, and
send you just the
CD and paper artwork.
• This saves
you not only postage,
but usually won't
be opened by customs,
either.
| CDs |
USA |
USA
overnight |
Canada
Mexico |
Canada
Mexico
NO PLASTIC |
World
PRIORITY |
World
PRIORITY
NO PLASTIC |
International
Air Mail |
International
Air Mail
NO PLASTIC |
| 1 |
$2.25 |
$14.00 |
$3.25 |
$3.00 |
$7.00 |
$7.00 |
$7.00 |
$4.00 |
| 2 |
$3.85 |
$14.00 |
$5.20 |
$3.50 |
$10.00 |
$7.00 |
$7.00 |
$4.00 |
| 3 |
$4.50 |
$16.00 |
$6.00 |
$4.00 |
$10.00 |
$7.00 |
$8.50 |
$5.50 |
| 4 |
$5.85 |
$19.00 |
$6.75 |
$4.50 |
$10.00 |
$7.00 |
$9.50 |
$5.50 |
| 5 |
$6.50 |
$19.00 |
$7.50 |
$5.00 |
$10.00 |
$7.00 |
$10.50 |
$6.00 |
| 6 |
$7.00 |
$19.00 |
$8.25 |
$5.50 |
$10.00 |
$7.00 |
$11.50 |
$6.50 |
| 7 |
$7.00 |
$19.00 |
$9.00 |
$6.00 |
$19.00 |
$10.00 |
$13.50 |
$7.00 |
| 8 |
$7.00 |
$19.00 |
$9.75 |
$6.50 |
$19.00 |
$10.00 |
$15.50 |
$7.50 |
| 9 |
$7.00 |
$21.00 |
$10.50 |
$7.00 |
$19.00 |
$10.00 |
$16.50 |
$8.00 |
| 10 |
$7.00 |
$21.00 |
$11.25 |
$7.50 |
$19.00 |
$10.00 |
$18.50 |
$8.50 |
| over
10 |
$7.00 |
$21.00 |
$12.00 |
$8.00 |
$26.00 |
$11.00 |
$22.00 |
$10.00 |
NOTE:
orders over 10 CDs
now have increasing
postage amounts.
Please use your
shopping cart as
the actual measure
NOT this chart here,
for orders over
10 CDs. This chart
is just meant as
a general guide.
Any other problems?
Any
other problems?
Just email
cd
baby directly or
call (503)595-3000.
cd baby is glad
to help.
|
